Reaching Out to Support

1 You can always search our library of articles for help, raise a ticket, chat or simply call us.

2 From the header click on the question mark icon for various types of assistance.

3 A drop down menu appears after clicking on the question mark icon.

4 The drop down menu has two options to help you with your queries.

Knowledge Base search bar

1 Enter a keyword in the knowledge base search bar and hit enter or click on the magnifying icon for instant answers from Ignite support pages.

2 Once the keyword or a question has been entered, a new page will be opened with search results.

Need Support

1 Raise a ticket : Click on ‘Raise a ticket’ to enter your query/feedback in the form.

2 Clicking on raise a ticket will take you to a form where you can enter your query, feedback and also upload a file supporting your query.

3 By default, the senders name and email address are autofilled as per your profile details.

4 By clicking on the TYPE, a drop down menu appears with the following option.

5 Click on the option from the drop down menu as per your query.

6 By clicking on the priority option, a drop down menu appears with options as

• Urgent
• High
• Normal
• Low

7 Select the desired severity as per your query.

8 Enter the feedback and message (Query). You can also upload/attach a file supporting your query.

9 Click on the SUBMIT button to raise a ticket.

10 You can also view your ticket history and track your tickets in the Ticket History tab.

11 You can also call us on our support number, +1 (201) 708-2724.