Reviews
Reviews
This refers to number of customer reviews associated with a business on Google.
About the Test
This checks the number of reviews the business has on Google.
Why do we check for this?
Reviews are a great way to understand customer experience and work towards improving customer satisfaction. Additionally, they also help new customers make purchasing decisions.
How do we check for this?
Reviews are directly pulled from Google and displayed
as a percentage.
We show the following types of reviews:
- Negative
- Neutral
- Positive
The following table shows the sentiment analysis definition for the reviews Signal:
| Sentiment | Star Ratings |
|---|---|
|
|
4 and 5 |
|
|
3 |
|
|
1 and 2 |
What can I do about it?
Always work towards increasing the number of positive reviews. Having negative reviews negatively impacts the business.
FAQ(s)
I have several reviews within Google but it's only showing a few?
The Reviews data is updated once a month to show the 3 latest reviews on Google.
For additional training opportunities contact Phillip
Cortez -
phillip@buzzboard.com
